Job summary:

IT Support Engineer will need to provide IT support to global users located in different regions. This role involves troubleshooting, system management and coordination with overseas teams via remote support.

Duties/ Responsibilities:

• Provide IT support for printers, software, mobile devices and Microsoft 365.
• Coordinate with headquarter and overseas IT teams on technical issues.
• Assist with system upgrades, security measures and user training.
• Handle IT procurement and setup of laptops, accessories and printers.
• Deploy new PCs, manager user accounts and track IT assets.
• Oversees M365 admin, VPNs, and basic server tasks (e.g. backups. Security checks).
• Create user guides and helpdesk materials.
• Manage phones, CCTV, door access and IT projects.
• Support global users remotely using remote support software.

Requirements:

• Diploma/degree in IT or related field preferably with 5 years of IT support experience.
• Bilingual in English and Mandarin (read and write) to liaise with different stakeholders and to translate documentation from Mandarin to English and vice versa.
• Experience in supporting overseas users and familiar with remote support software.
• Knowledge in server, M365 and VPN.
• Able to thrive in dynamic work environment.
• Team player with initiative, keen to learn with a can-do attitude.
• Good communication, writing and problem-solving skills.